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Returns & Refund Policy





Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of goods.

If you do cancel a contract, then you must notify us in writing by email hello@ksskinstore.uk or by using the contact form on the website or finally by calling us on 0151 3059 882 (Lines open Monday to Thursday from 9am – 4pm and Friday 9am – 2pm GMT). You must retain possession of all goods you wish to cancel until agreement is reached between both parties and ensure that the products are kept in the same condition as sent. All items must be sent back to us at your expense, unopened and with the security seal unbroken.

A refund will be raised once the goods have been returned, checked and processed. Please allow up to 21 days for this process to be completed.

You also have the right to cancel your order prior to dispatch, however no order can be cancelled during transportation.



If you are not happy with your purchase for any reason, you can return it to us as long as the product(s)  is / are unopened and the security seal is not broken. We will then refund you with the price you paid for that item.

All we ask is that you inform us by email hello@ksskinstore.uk or post: Koreesa Solutions, 5A Toledo Road, Spitfire Court, Triumph Business Park, Liverpool, L24 9AE, and return the product within 30 working days from the receipt of the goods. We will send you a returns code and the returns address. Write the returns code on the outside of the packaging, and then return the products to us, at your expense and in an unopened and unused condition and in the original undamaged packaging, for a full refund less carriage charges. We will only accept returns via a traceable / trackable delivery service e.g., Royal Mail recorded delivery or next day special delivery.  We will not accept any liability for goods returned using a non-traceable or non-trackable service.

Returns must be made within 30 working days of delivery to you. Returns for outside of this timeframe will not be considered.

You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.


Damaged or faulty goods

We work with professional carriers. Nevertheless, you must examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition. An image will be required.  Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).

If a product is damaged or faulty, please contact us at once and no later than 14 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request, upon return of the faulty item.

Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under RETURNS section.

Please allow 21 days from receipt by us of your item for your refund to be processed or replacement item dispatched.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.

Should you have any questions about our delivery process, please visit our our delivery page here.

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